Under Warranty 
 
  1. ADM models have a 3-year warranty.
    • Unless the customer has purchased an extended warranty.
  1. ADM or ARP with Very High Bright (VHB) models have a 1-year warranty.
    • Unless the customer has purchased an extended warranty.
  2. Any unit or model with ACP or Hard Drive capability has a 2-year warranty.
    • Example => BoxPC, MicroBox, ARP, RS-700, MPC, AMW…
    • Unless the customer has purchased an extended warranty.
  3. If the unit exceeds the warranty date from it was purchased, RMA will quote the customer for labor and parts.
  4. All RMA repairs have a 90 days warranty policy.
    • This does not void the unit’s factory warranty.
    • If the unit is being repaired near the end of its original warranty, repair work will be covered for 90 days from the invoice date.
    • 90 days warranty only applies to the parts replaced and work performed.
    • If the unit is out of warranty when first received and it is repaired. Before the 90 days are over the unit fails. RMA will issue a free evaluation of the unit. If during the evaluation we determine that the failure is because of parts replaced or work performed on the previous RMA. The unit will be considered under warranty repair. After repair, the unit will have another 90 days warranty.
    • If the RMA repair did not fix the problem with the customer then the customer can send the unit back using the same RMA number. We will reopen the RMA number and evaluate the unit again.
  
Out of Warranty 
 
  1. For all-out of warranty units, there is a $100 Non-refundable evaluation fee. Upon receiving the unit, we will evaluate the unit and create a formal quote for the repairs. If the repairs are declined then only the evaluation fee will be due. At this point, the customer can decide if they want the unit back or scrap the unit. If they want the unit back a shipping account must be provided.
  2. Labor fee is based by mode.
  3. If the customer decides not to repair the unit after reviewing the quote, the unit will be sent back under the customer’s shipping account or scrapped. After the customer pays for the evaluation fee.
  4. Customers without terms will have to pay with a credit card or wire transfer; terms will not be given through RMA.
  5. Customers with terms will need to provide a purchase order. After 30 days, if we have not received a PO the unit will be recycled and there will not be any refund/credit given. If distributor contact to their customer, That with terms 45 days.
  6. If the customer purchased a new unit. RMA will be waiving the evaluation fee when received the PO and Sales manager approval.
  7. All RMA repairs have a 90 days warranty policy.
    • This does not void the unit’s factory warranty.
    • If the unit is being repaired near the end of its original warranty, repair work will be covered for 90 days from the invoice date.
    • 90 days warranty only applies to the parts replaced and work performed.
    • If the unit is out of warranty when first received and it is repaired. Before the 90 days are over the unit fails. RMA will issue a free evaluation of the unit. If during the evaluation we determine that the failure is because of parts replaced or work performed on the previous RMA. The unit will be considered under warranty repair. After repair, the unit will have another 90 days warranty.
  1. If the customer decides to want the unit early before testing can be completed, this will void the 90-day RMA warranty but not void the factory warranty. Since testing was not completed there will not be any RMA report to the customer.
    • RMA will log it in the RMA request form.
    • RMA will log it in the database if this scenario occurs.
  2. RMA is not responsible for any loss of data within the hard drive or any device containing any information.  The customer is responsible for back-up any information from the unit.
  
Damaged Units 
 
  1. If the RMA Technician deemed the unit has failed because of physical damage or liquid damage. The unit becomes out of warranty and the customer will be notified and a quote will be created for labor and parts. Please see the out of warranty policies.
  2. If the customer needs to replace a part inside the unit, this will not void the warranty unless they have physically damaged it.
  3. If RMA authorizes a customer to replace a part it will not void the warranty. RMA must provide a guide to the customer and upper management approval.
  4. All RMA repairs have a 90 days warranty policy with the same parts.
    • This does not void the unit’s factory warranty.
    • If the unit is being repaired near the end of its original warranty, repair work will be covered for 90 days from the invoice date.
    • 90 days warranty only applies to the parts replaced and work performed.
    • If the unit is out of warranty when first received and it is repaired. Before the 90 days are over the unit fails. RMA will issue a free evaluation of the unit. If during the evaluation we determine that the failure is because of parts replaced or work performed on the previous RMA. The unit will be considered under warranty repair. After repair, the unit will have another 90 days warranty.
  1. If the customer decides to want the unit early before testing can be completed, this will void the 90-day RMA warranty but not void the factory warranty. Since testing was not completed there will not be any RMA report to the customer.
    • RMA will log it in the RMA request form.
    • RMA will log it in the database if this scenario occurs.
  2. RMA is not responsible for any loss of data within the hard drive or any device containing any information.  The customer is responsible for back-up any information from the unit.